Top 6 Use Cases of Chatbots in Healthcare

That chatbot helps customers maintain emotional health and improve their decision making and goal setting. Users add their emotions daily through chatbot interactions, answer a set of questions, and vote up or down on suggested articles, quotes, and other content. As long as your chatbot will be collecting PHI and sharing it with a covered entity, such as healthcare providers, insurance companies, and HMOs, it must be HIPAA-compliant. This chatbot solution helps patients get all the details they need about a cancer-related topic in one place. It also assists healthcare providers by serving info to cancer patients and their families.

For example, your chatbot project is much more likely to be successful if you start with the most common questions or the most time-consuming questions from customers. From there, you can consider whether those can or should become self-service chatbot journeys—or whether they’re so complicated that leaving them as is would be better for customer satisfaction. This type of guidance in real-time can help personalize the shopping experience and lead to more conversions too.

What are chatbots used for? 10 use cases in different industries

If it’s a more complex question, the chatbot can also collect relevant and categorical information before directing them to the best agent for the job. Of course, the overall benefit of deploying chatbots is that they help you provide service and sales support for your customers around the clock more cost-effectively. Anonymous visitors to your website have all come from different sources, but they have one thing in common; they’re interested in your business and its products or services. Chatbots can help guide prospective customers to find the information or products they’re looking for more easily. If you are interested in knowing how chatbots work, read our articles on What are Chatbot, How to make chatbot and natural language processing. Several healthcare practices, such as clinics and diagnostic laboratories, have incorporated chatbots into their patient journey touchpoints.

For example, a visitor interested in a project management SaaS solution could engage with the chatbot to learn about key features like task tracking, collaboration tools, and integrations. The chatbot could also offer a personalized demo or guide the up for a free trial. SaaS companies often receive inquiries from potential customers about their software features, pricing plans, and technical specifications. Responding to these inquiries manually can be time-consuming and might not always result in timely responses.

Everything you wanted to know about chatbots

Most emergency situations require professional intervention, but there are times when patients can benefit from a quick self-assessment. If the condition is not too severe, a chatbot can help by asking a few simple questions and comparing the answers with the patient’s medical history. A chatbot like that can be part of emergency helper software with broader functionality. Chatbots can collect the patients’ data to create fuller medical profiles you can work with. And this is one of the chatbot use cases in healthcare that can be connected with some of the other medical chatbot’s features.

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