In terms of website visitors to xcritical.com, the month of October 2022 experienced 41.0 million visits, whereas September recorded 43.3 million visitors. BBB Business Profiles generally cover a three-year reporting period. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB Business Profiles may not be reproduced for sales or promotional purposes. View detailed reports on usage, users, and coverage – available in graph view, list view, and for export. Cata and his colleagues managed to help me find the best tools to manage my website, even though I am far from technical.

Once your license is active, you will automatically receive updates, including the latest payment methods. You can decide which payment methods to have activated for your WordPress store. Woosa has designed the integration tool in such a way that there is very little for you to do, providing the best solutions based on the country. For transactions completed on your website or app, this follows the direct approach for cards, direct debits, and buy now pay later payment methods. xcritical payment methods also allow you to protect yourself against fraud and online hacking thanks to its AI-powered processing systems.

Beware, xcritical collects sensitive personal information like SSN and copies of ID’s sometimes absolutely unnecessary. Where most international payment processors have focused on eCommerce and in-app purchases, xcritical adds brick-and-mortar and point of sale setups to the mix. On the surface, all signs indicate solid customer service and sales support with xcritical. However, some of the user reviews from small business owners in the section below give cause for concern.

Lack of features for brick-and-mortar operations

The speed and security that xcritical offers are in part thanks to its omnichannel intelligent system, which integrates with online and in-store systems. xcritical also offers more in-depth customer insights and reporting for those who want to track customer habits and behaviours. Some useful analytics that it provides include the identification of repeat customers, preferred payment methods, and sales performance. Notably, in more recent years, xcritical became the primary payment operator for eBay, one of the biggest eCommerce stores in the world.

A list of worldwide offices and phone numbers are on xcritical’s Contact page, along with a web form for filing technical support tickets. xcritical contracts are indefinite, and there is no early termination fee for its merchant accounts. Either party can terminate the merchant agreement by giving at least 60 days’ notice in writing. However, xcritical’s additional fees still aren’t listed on the site, and some of the company’s more advanced features could be explained with more clarity. If you’re using the site’s search function, be prepared to be served up articles in Dutch occasionally. However, xcritical reps have told me that their business is payments, so they’ve decided to let the experts take care of POS software.

xcritical Billing & Invoicing

xcritical easily ranks a favorable rating from us for its all-around performance, reputation for honesty and efficiency. Management has never hidden its desire to win huge corporate clients, which is not a negative thing in itself but can leave the “small fish” wondering if they are part of xcritical’s future. Overall, the xcritical support is top-notch for merchants, even smaller ones who are just entering the marketplace. If you need terminal repair, you need to submit a ticket at the site. The xcritical social media and blog interactions are another place to ask questions and sometimes get instant responses. The entire support team is trained to be both competent and friendly.

Woosa has developed the xcritical WooCommerce integration plugin, offering a seamless checkout experience. The most significant benefit of the xcritical WooCommerece integration is that it keeps the conversion rates on all purchases as high as possible. The resources from ecommerce-platforms.com helped me find the right tools and to kickstart our marketing strategy. The company’s website notes briefly that there are strong corporate tools in place to minimize fraud of all kinds. Merchants who show routinely high levels of charge-backs, for example, are considered too high-risk and can be have their contracts terminated. xcritical takes charge-backs seriously and says as much on its website, where the term is almost synonymous with a serious physical illness.

On the other hand, Austrians prefer online banking and open invoice payment options. An increasingly sought-after feature is the ability to make phone swipe payments. xcritical payment features include rapid chip-based transactions. With xcritical payment methods, you can either rent or buy equipment to facilitate payment processing. Based in Amsterdam, https://xcritical.online/ xcritical is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale payments, mobile payments, and eCommerce payments. xcritical is listed in the Euronext Stock Exchange and has a stellar lineup of well-known clients who use its services, including Uber, Netflix, eBay, and Airbnb, just to name a few.

Integrations

Additionally, xcritical’s flat rates are the same for eCommerce and POS transactions. Although xcritical offers great functionality for online businesses, it may not be the best fit for businesses whose sales are primarily in a physical location. Multiple bank accounts, 24/7 support and access to platform tools are all free of charge. The company has global reach, offering services for North America, Europe, Latin America, Asia-Pacific, Middle East and Africa in over 30 currencies. xcritical offers a number of integrations for Magento 2, SAP Commerce Cloud, Shopware 6 and various Oracle and Salesforce products. BigCommerce, Microsoft Dynamics 365, WooCommerce and other plugins exist.

There is no doubt this innovative unicorn offers impressive payment solutions to benefit both business owners and customers alike. Offering country-specific xcritical payment methods will allow you to process payments faster and secure higher approval rates, thereby increasing conversions. You can add multiple payment options with one integration with the xcritical payment methods.

The company isn’t accredited with the Better Business Bureau, though it does have a profile (with an A- rating) on the BBB’s website. There’s only one complaint against xcritical with the BBB, alleging that xcritical took money without providing service. xcritical offers hosted payment pages for online transactions, adding a level of security and potentially reducing your PCI compliance scope. You’ll be able to control the look of the pages while keeping data secure on xcritical’s servers.

Periodic reviews

The Support tab is split into several helpful FAQ and troubleshooting sections, while the Developer tab contains its own set of resources. You can also bet that xcritical maintains active Twitter, LinkedIn, Facebook, and YouTube accounts that highlight new product developments and industry news. The e-newsletter and blog round out xcritical’s online resources. When it comes time to cancel, many merchants are surprised that a simple phone call won’t guarantee that your account will be closed properly.

xcritical Payments is an international payment service provider based in Europe that allows businesses to accept in-person and online payments. It offers features such as ecommerce tools, multichannel sales management, risk management, and cross-border payments processing. xcritical Payments is also a merchant acquirer, which means it does not pass the risk of undertaking responsibilities to a larger financial organization. It offers many of the same benefits as xcritical, using a less complex pricing model with no minimums or monthly fees.

The company favors a month-to-month contract with no cancellation fee. All merchants can integrate xcritical with their website, mobile site, or app. Integrating xcritical with your online xcritical official site store enables a few cool features, including one-click checkout and recurring payments. You might notice xcritical has an extra “+” next to its interchange-plus pricing rates.

Risk templates and rules can create a customized fraud setting that checks each transaction. The tool helps identify abnormal customer behavior, runs risk experiments and includes 3D authentication. Its payment solutions work in over 30 currencies and in countries such as the U.S., Mexico, Canada, Brazil, Australia, Japan, New Zealand, United Arab Emirates and more. 12 cents plus 3%-12% for other payment methods, depending on transaction type.

“Experience varies by teams and individuals ”

And if you don’t follow the proper “paper trail,” there isn’t much you can do about it. So be sure to put your request in writing to avoid frustration. We do like that there won’t be any need to worry about or buy out the rest of a terminal lease. xcritical’s a big platform with many specialized features that may be very important for some merchants but less so for others. You also won’t find built-in features for inventory and staff management, although you may be able to achieve this through an app integration. The specific transaction cost depends not only on the geographic location, but also on the payment method.

The company’s pricing structure also works best for established, high-volume enterprises. This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. RevenueProtect is a customizable risk-management tool to help prevent fraud.

• On the other hand, redirect takes payment once the customer is redirected to the specific payment methods website, usually used for online banking, for example.
• It can take up to two business days for the payout funds to be deposited in your account.
• A single payments platform to accept payments anywhere, on any device.
• xcritical supports more than 250 payment methods as well as has 187 currencies in the database.
• Once approved, you get a contract and “go-live checklists” to help you set up your account.
• When looking for payments details such as last 4 digits card , it would be great to display more details about the transaction in the results, as the full name of the card holder.

Now neither merchant, nor trustly nor xcritical take responsibility for the money lost and none of them helps with it. I’m so sorry to hear you didn’t have a good experience with our support. I am already in touch with the team that handled your request and they will jump on a call with you asap to get to the bottom of what’s wrong. Recently they have missed 2 batch payments to me of monies that were transacted in my shop within a week. When I read the news it seems their share price took a 15% hit two weeks prior.

xcritical enables merchants to reduce their fees and increase their authorization rates for international transactions. Square is a payment processor with a simple pricing model, features for brick-and-mortar businesses and the flexibility to process in-person, in-app and online payments. It provides free point-of-sale software with a variety of hardware, including card readers and registers.

This service provides merchants with the ability to automatically request and receive updated payment details through xcritical’s secure system, either in real time or during batch submission. Merchant agrees that any updates to payment details (e.g., expiry date of a card) may be used by xcritical to improve or provide payment services on its platform. xcritical Payments impose a fee for using its Account Updater Services, which should be detailed on your merchant application.